Refund policy
Return & Refund Policy
Thank you for shopping at Orb Eden. We are committed to providing you with a reliable and exceptional shopping experience. Please read our policy regarding returns, replacements, and refunds below.
1. Damaged, Defective, or Incorrect Items
We take utmost care in fulfilling your orders, but if your product arrives damaged, defective, or if you receive the wrong item, we offer a 100% free replacement or a full refund.
We take utmost care in fulfilling your orders, but if your product arrives damaged, defective, or if you receive the wrong item, we offer a 100% free replacement or a full refund.
- Time Window: You must report the issue to our team within 2 days (48 hours) of delivery.
- Required Proof: To process your claim, you must provide clear photo or video proof of the product defect along with a picture of the courier shipping label attached to the flyer.
- Contact Us: To open a claim, please message our official WhatsApp support at +92 325 4981998 or email us at orbeden.co@gmail.com.
2. Cash on Delivery (COD) Refunds
For orders placed via Cash on Delivery, approved refunds for defective items will be transferred directly to your preferred local digital wallet or account once the issue is verified:
For orders placed via Cash on Delivery, approved refunds for defective items will be transferred directly to your preferred local digital wallet or account once the issue is verified:
- Refund Channels: We issue refunds via EasyPaisa, JazzCash, or direct Bank Transfer.
3. Change of Mind Policy
To maintain fairness and ensure efficient service across Pakistan, we do not accept returns, exchanges, or refunds for a change of mind once an order has been accepted from the courier flyer or opened by the customer. Please review product details carefully before placing your order.
To maintain fairness and ensure efficient service across Pakistan, we do not accept returns, exchanges, or refunds for a change of mind once an order has been accepted from the courier flyer or opened by the customer. Please review product details carefully before placing your order.
4. Order Cancellations
You may cancel your order free of charge within 2 hours of placing it. Once the order has been processed and dispatched to our shipping partner, it cannot be canceled.
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You may cancel your order free of charge within 2 hours of placing it. Once the order has been processed and dispatched to our shipping partner, it cannot be canceled.